1. General Terms & Conditions
By accessing the website at https://trekkinginturkey.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
- The materials on Trekking in Turkey’s website are provided on an ‘as is’ basis. Trekking in Turkey makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
- Further, Trekking in Turkey does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Trekking in Turkey or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Trekking in Turkey’s website, even if Trekking in Turkey or a Trekking in Turkey authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
1.3 Accuracy of materials
The materials appearing on Trekking in Turkey website could include technical, typographical, or photographic errors. Trekking in Turkey does not warrant that any of the materials on its website are accurate, complete or current. Trekking in Turkey may make changes to the materials contained on its website at any time without notice. However Trekking in Turkey does not make any commitment to update the materials.
Trekking in Turkey has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Trekking in Turkey of the site. Use of any such linked website is at the user’s own risk.
Trekking in Turkey may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
1.6 Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Turkey and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
2. Refund/Return Policy
2.1 Faulty Items
In the case of faulty items (eg. damaged delivery, books with damaged pages) please photograph the damage and email us immediately. We will normally replace the defective item as soon as possible.
2.2 Other returns
We only offer refund on returns to wholesale or bulk purchasers. Please contact us first before making any returns.
3. Delivery Policy
The shipping cost included in the total checkout cost is for shipping by the Turkish Post Office book distribution system. You will be asked to sign for delivery. Estimated shipping times are as follows:
- Turkey – 5 days
- Europe – up to 10 days
- Worldwide – 2 weeks
3.2 Incorrect delivery
In the case of incorrect deliveries, please email us immediately. We will normally replace the mistaken item as soon as possible.
Your payment is held in an escrow account for several days after shipping, so we can easily refund your credit card in case of non-delivery.
If you do not receive delivery within the timeframe listed above, please email us, confirming your delivery address.
- If the PTT attempted to deliver the goods and failed (eg. faulty address), they will be returned to us. We will advise you and you can choose whether we should re-ship the goods or give you a refund.
- If the goods are lost in transit, we will check the status with the PTT and replace them within a reasonable time.